-------------------------------------
BrainStorm Bulletin
e-newsletter of BrainStorm Group
November 20, 2003
-------------------------------------

====================================================
IN THIS ISSUE
====================================================

-- INTRODUCTION:
-- FROM THE EXPERTS: A Web Services Taxonomy
-- Limited Time Remaining on Complimentary Membership from BPMInstitute.org
-- FROM THE TRENCHES: Moving Beyond the Buzz, Understanding and
   Effectively Utilizing Business Process Management

-- SPONSOR SPOTLIGHT: Birlasoft
-- The BrainStorm Difference
-- Calendar of Upcoming Events
-- Contact Us
-- BrainStorm Event Management Services
-- Changing Your Subscription Information

====================================================
INTRODUCTION:
====================================================

BrainStorm New York had a fantastic turn out - we were thrilled to host over 500 Business and IT executives. Once again, the one-on-one meetings were a big hit with attendees!

For this issue we are covering two of the presentations from the Business Integration and Web Services side of BrainStorm New York. The first is by JP Morgenthal, Author of Enterprise Application Integration with XML & Java. He explained the need for a Taxonomy of Web Services. JP made the difficult and broad ranging subject of Web Services easy to understand by showing how creating a taxonomy, or a system of classifying, defining, and organizing what Web Services are and do, simplifies the whole process of understanding, creating, and deploying them. Read about what JP has to say about Web Services below.

The second presentation is by Bill Chambers of Doculabs. His subject was, "Moving beyond the Buzz, Understanding and Effectively Utilizing Business Process Management." The definition of BPM has expanded lately, to cover almost every process that involves people and systems. Many can be automated or at least streamlined, and companies are using BPM to do this. Bill's talk centered on the characteristics of BPM solutions, how and where they work, and which vendors are the best choice depending on which process and strategy is followed. If you have questions on using BPM in your enterprise, this presentation is a good place to start. Read about Bill's presentation below.

It isn't too early to mention that BrainStorm Chicago is scheduled for April 13-15 - mark your calendar. In the meantime, sign up at www.BrainStormU.com to hear the audio and view the slides for all of the presentations at BrainStorm New York.

Lets Talk in Chicago!

Best Regards,

Jon Huntress
Editor
www.BrainStorm-Group.com

 

=================================================
FROM THE EXPERTS: A Web Services Taxonomy
Featuring: JP Morgenthal, Author of Enterprise Application Integration with XML & Java
By Jon Huntress

=================================================

New York Featured Keynote: A Web Services Taxonomy, JP Morgenthal

Web Services and service-oriented architectures have great promise to enhance integration efforts and streamline many business processes. But despite emerging standards that should hasten their adoption, many problems still exist. This session in New York covered the need for a system to classify and organize what Web Services actually do, and how they can be used. JP Morgenthal calls for developing a taxonomy that normalizes Web Services and exposes basic best practices around their deployment. JP's talk in New York was a more visionary look at the impact of Web Services on business integration, and what it will mean for the industry.

"Taxonomy (from the Greek 'taxis' meaning arrangement or division, and 'nomos' meaning law) is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval."

JP Morgenthal is an internationally prominent expert on the design and implementation of distributed systems for the enterprise, and the underlying technologies of Java, XML, EAI and B2B. He is the author of "Enterprise Application Integration with XML & Java," and the Chief Architect for the Professional Services Group at Software AG.

JP posed the question, "Can a well-understood organization of software by role and function really simplify my ability to buy software and build solutions?" In reviewing the history of business computing and how we got to where we are, he said that out of the mainframes of the 70s, we went to distributed computing and applications, and then the Internet and each shift led to a different pattern of buying software and solutions. Buying software today is complex and has a cookie-cutter feel to it, according to JP. The current ways of buying software are:

  • From a single vendor
  • Choosing best-of-breed
  • Buying the tools and building the applications.

The problem with one-vendor solutions is that the vendor ends up doing anything they want for whatever price because there is no competition. Buying best-of-breed means spending double for integration while building it yourself means limited scalability and doubling the risk.

None of these approaches works very well. This problem, coupled with the hodge-podge of corporate infrastructure that has evolved over time, makes it difficult to see any clear way to integration. JP showed a slide with a typical company's computing infrastructure and the different hardware and software configurations and protocols. Adding Web Services to this does add some simplicity.

The message and transport layers have helped build a more simplified approach to distributed applications. "Web Services is a messaging protocol built out of XML which has allowed us to simplify the communications between existing systems. This is the hope and promise of a service-oriented architecture," according to JP.

JP thinks that Web Services will change the way we build, buy, and deploy software. "I have been working with some key customers with the deployment of a service-oriented architecture and I can tell you for a fact that the time to build a solution has reduced dramatically. The cost to develop these solutions has dropped dramatically, and the simplicity of deploying has become much easier."

A definition of a Web Service is:

  • Atomic-- a service is a basic black box.
  • Self-describing-- objects are introspective. We can see them and know what they are, what they do, and how we can use them.
  • Accessible-- the communication protocol isn't in the service itself, so it can be used anywhere.
  • Declarative-- the service knows what to do.
  • Composite-- we can build new components from existing components. This is where the real power of Web Services resides.

JP then began covering what we can do with Web Services, the actual taxonomy. (see above definition) Having a way to organize what a Web Service is and does simplifies the approach to buying the software and implementing the applications.

Level One Taxonomy: (high level)

Data Services

  • Provides services for management and access of data and metadata
  • Will extend out of the database and adapter management market

Orchestration Services

  • Provides services for coordinating efforts between Web Services
  • Examples include BPM and EAI

Image and Multimedia Services

  • Provides services that will operate over streamed and multimedia data in a consistent way
  • Examples include volume printing, transformation and analysis (Boeing is doing this with maintenance manuals)

Business Services

  • Provides commonly found application services, such as ERP, CRM, and SCM as a set of discrete services (no more spending for 100% of the software when you only want to use 20%)

Management Services

  • Services that ensure that the network of Web Services are available and providing the expected level of performance

Security Services

  • Provide services to secure environments and applications
  • Provides the three-A's-- Authorization, Authentication, and Access control

Community Benefits include:

  • Simplified software selection process-- works with many other industries
  • Standardized interfaces-- makes integration less expensive and faster to complete
  • Outsourcing made easier-- "rent-able" and right-priced software

JP said that no system is going to be perfect, and there is still a lot of confusion about Web Services. There are risks associated with the taxonomy. There is limited vendor growth, such as in the application server market. There used to be 30 vendors and now there are only a few and they aren't innovating. JP pointed out, however, that even given the worst-case scenarios, the state of software development today is so bad that almost everything is an improvement. He said it is up to the user community to demand that interfaces be standard and software be classified by the vendors so that users can see how it can be used for their data.

There were more than ten minutes of questions at the end of his talk

To listen to JP's presentation and view his slides, log on to www.BrainStormU.com.

Jon Huntress
Editor, BrainStorm Bulletin

=================================================
Limited Time Remaining on Complimentary Membership FROM BPMInstitute.org
=================================================

Join BPMInstitute.org - A Peer to Peer Exchange for Business Process Management Professionals: www.BPMInstitute.org

Complimentary Membership for 2004 when you join by 12/31/03!

Join today at http://www.bpminstitute.org/join.html

=================================================
FROM THE TRENCHES: Moving Beyond the Buzz, Understanding
and Effectively Utilizing Business Process Management
Featuring: Bill Chambers, Principal Analyst, Doculabs
By Jon Huntress

=================================================

BrainStorm New York Track Keynote: Moving beyond the Buzz, Understanding and Effectively Utilizing Business Process Management by Bill Chambers of Doculabs

The term, "Business Process Management" has been broadened so that it is now considered to be almost any business function or set of functions that involve the interaction of people and systems and especially distributed systems both within and outside the enterprise. Bill Chambers defined what PBM means today, gave examples of its use, the characteristics of BPM solutions, and what vendors are offering in this space. He also gave BrainStorm attendees a look at where BPM is going for the future.

Bill Chambers is a principal analyst at Doculabs and has 20 years of experience providing analysis and consulting, with expertise in, business process management, content management, customer service, marketing automation and other emerging business technologies.

Bill began his talk by explaining that not every vendor solution is a BPM solution, no matter what they tell you. "I am going to tell you what the difference is among workflow vendors, solution providers, and BPM vendors. There is a difference, and it is significant. It makes a big difference depending on your process management strategy and the type of applications and architecture you're building around the space. Also, not every business application requires a BPM solution. You have to be very careful. There is a lot of hype. Some BPM solutions are significantly more expensive then those in the workflow category," he said. Bill defines BPM as:

"Frameworks and solutions used to develop and implement multiple types of process automation applications involving human intervention as well as straight-through processing."

Bill said that customers are looking for BPM solutions that are a development framework with a single platform that they can use to build out all the process management applications they want. The new BPM solutions go far beyond the workflow solutions of just a couple years ago.

The key characteristics of BPM are:

  • Standards-based process application design and development environment
  • End-to-end transaction management
  • Packaged integration
  • Data aggregation and transformation
  • Process monitoring and analytics
  • Architecture and reliability
  • Application templates
It is good to make a note of these characteristics, to see if the vendor you are considering is using the same definitions. The above definition is quite broad. If the provider isn't able to match it, then they can't build out.

Bill showed several slides showing how the BPM architecture stack works and how the stack would look for a company in financial services and for a government entity, giving examples of how it works in specific situations.

Bill went into detail on the above BPM characteristics starting with the process design and development.

  • Manual vs. Straight-through processes: When an application has both human and automated components, first determine the emphasis. Which is required more: straight-through processing or human intervention? Vendors vary in how they support these two ends. Bill gave examples of which vendors are best at each.
  • Process design: It needs to be a graphically oriented process design, with pre-built process components designed for business analysts.
  • Development environment: Should be standards-based development with J2EE, .NET, and Web Services in a process and business-rule design environment that includes simulation, modeling, and testing.
  • Transaction state management: Transactions must be managed from end to end, under all circumstances including initiated from or involving other systems and applications. Many workflow solutions only work within themselves. Vendors with an integration server heritage are better.
  • Level of packaged integration: It is critical to understand the level of out-of-the-box integration functionality you need, or stated conversely, the level of customization you can tolerate.
  • Integration standard: Is your application server (IBM, BEA, Microsoft) or integration server (SeeBeyond, TIBCO, Vitria, webMethods) driving your integration approach? Often, selecting BPM solutions may also determine your integration standard.
  • Data aggregation and transformation: The ability to ETL (Extract, Transform, and Load) both historical and real-time data from multiple systems for reporting and monitoring is increasingly important for BPM applications. Integration server vendors with native ETL have the advantage.
  • Process monitoring: Expect real-time, process dashboards with the ability to monitor across processes with proactive event triggers. Out-of-the-box reports are not process monitoring!
  • Analytics: You need true analysis of process metrics for planning, modeling and forecasting with the opportunity for business intelligence tool integration. Simulation capabilities are key to business process optimization.
Bill then gave examples and details of how process monitoring and analytics would work for financing mortgage applications with a very large bank that he worked with. He followed this case study with application templates for various industries and a slide showing the vendor landscape and what each offers.

The future trend is for increased adoption of BPM as an enterprise process management platform with major enhancements in modeling, monitoring, and analytics. Application server vendors are planning to provide a single platform for all BPM, application development, and integration services.

Bill ended his talk by pointing out that BPM tools will not fix broken processes. "Don't automate existing, horrible processes," Bill emphasized. It is very important to examine your process thoroughly, define the high-priority requirements for both current and future BPM applications, and to optimize the tools and relationships you already have in place.

You can hear all of Bill's talk, listen to the Q & A, and see his slides by logging on to www.BrainStormU.com.

Jon Huntress
Editor, BrainStorm Bulletin

=================================================
SPONSOR SPOTLIGHT
Featuring: Birlasoft
=================================================

A Collaboration to Deliver Business Value
Birlasoft, a global software solutions and services company, is part of the USD 1 b Birla Group of India with an equity investment by GE Capital. Birlasoft employs over 1600 professionals worldwide and has offices spread across the US, UK, Europe, and Asia-Pacific with several state-of-art offshore development centers in Australia and India.

Process & Technology Innovation
Birlasoft's key strengths as an 'Offsourcing' partner include process and technology innovations such as eyeRIST Methodology mapping industry best practices to Birlasoft internal QMS, a client-transparent web-based project management system and a Six-Sigma driven, VOC (Voice of Customer) based engagement model.

Centers of Excellence
Tomorrow's issues are being researched and perfected in our technical laboratories today. Leadership in a specific discipline is defined by a 'Center of Excellence' validation. This designation validates that, in addition to having made significant investments in the discipline, Birlasoft has acquired unique skills, tools and methodologies that are essential to our client's business and to guaranteeing their ROI.

Industry Focus
Birlasoft helps clients exploit new opportunities by harnessing in-depth knowledge of select industries and business processes with proven skills in technology application. With clients in virtually every industry, Birlasoft has a chosen focus on Finance, Peoplesoft, Healthcare, Retail, Manufacturing, and High-Tech.

A Continuing Commitment to Quality
Process maturity is key to ensuring predictability of software solutions - the higher the maturity the more the company can be relied upon to provide quality solutions on time and within budget. Birlasoft achieved the SEI CMM Level 5 milestone in an unprecedented short span of time. However, nothing works in isolation and in order to support and further validate the high maturity level and technical qualifications, Birlasoft has adopted the Six Sigma practice across the organization.

Certified for ISO 9001, Birlasoft has formally mapped Six Sigma rigor with its CMM Level 5 Quality Management System (QMS) in each of its Global Development Centers.

2035 Lincoln Highway - Suite 2000
Edison NJ 08817
For more information contact Karen Royan at karen.royan@birlasoft.com
Web: www.birlasoft.com


 

====================================================
CALENDAR OF EVENTS
====================================================

BrainStorm Group Conferences:
======================
Business Integration & Web Services Conference Series

New York, November 4-6, 2003

Nearshore and Offshore Outsourcing Conference Series
New York, November 4-5, 2003

Business Process Outsourcing Seminar

New York, November 5, 2003

Business Intelligence Seminar Series
New York, November 6, 2003

To register, call 508-393-3266 and mention code BB1003,
or visit: http://www.brainstorm-group.com

====================================================
THE BRAINSTORM DIFFERENCE
====================================================

BrainStorm Group's Conferences are the ONLY executive forums featuring:

  • One-on-One meetings with leading analysts and featured conference presenters.
     
  • End-User Case Studies: Our case study presentations show what is happening with real-world examples from major companies showing what problems they encountered and
    solved.
     
  • Dedicated Daily Networking Opportunities: Plenty of time is set aside for networking with other attendees and vendors.
     
  • End User Led Executive Advisory Board
     
  • No Sales/Marketing Pitches

====================================================
CONTACT US
====================================================

The BrainStorm Bulletin is a service of the BrainStorm Group Northboro, Massachusetts:

For Sponsorship Information:
    Email sponsor@brainstorm-group.com
For Registration Information:
    Linda O'Donnell
For Call for Papers:
    Stacey Murphy 
For This Newsletter:
    Jon Huntress

 
====================================================
BRAINSTORM EMS: The Key to a Successful Meeting
====================================================

Let BrainStorm EMS Assist you in Planning Your Next Users Conference/Meeting! 

BrainStorm Group's Event Management Services Division will leverage its experience in event production and savvy meeting management skills for your corporate events. 

By providing both strategic vision and an execution excellence, BrainStorm Group has become recognized as one of the industry's leading conference management companies and a strategic partner to the world's top corporations, IT solution providers, business and IT publications, portals, associations and user groups. 

For our clients, we bring to the table a set of core competencies and services required to successfully create, develop, and manage high technology events, including Sponsorship Sales, Event Logistics, Exhibition Services, Program Development, Attendee Marketing and more with the highest levels of customer service and commitment.

To submit a request for proposal, please email details of your event and complete contact information to EMS@brainstorm-group.com.
 

Return to Newsletter Index 

Go to the BrainStorm Group Home Page